Our main focus concerning management consulting is the service department. TCG helps you to improve the customer services of your company sustainably. Thereby it does not matter, in which service-level you see the problem. This could be the back office, as well as it may be in the direct customer contact. To mention only two, i. e. it could be the complaints management or a service hotline.
TCG is in particular focussed on this topic because the customer services are often the most problematic departments with backlogs. Of course the development of new products and consumer services has to be considered as a part of the customer services in order to prevent mismatching the needs of customers. The unprecedented era of “banana products”, which ripen at the customers, is over!
Today’s customers again set value on quality and convenience of products and assuming an adequate service is also willing to spend more money for something that promises the fulfilment of their requirements and needs. Of course that does not mean, that he will loose the price-performance ratio out of sight, but the slogan “greed is good” was a bitterly regretted marketing mistake.
TCG will help you to explore the market, shows you new ways to get in touch with your customers and coming to improtant decisions, which may be significant for your entrepreneurial future. We do not want to narrow down our fields of business activities without any need, but we will frankly state, whether we are able to master your request or not. So it may occur, that we have to decline your request in thanks, because we are not similarly specialised in every area of expertise. Being honest enough to admit it we can refer you to qualified partners if necessary.
A brief excerpt from our fields of business activities:
- Product consulting for first and further development
- Business process optimization of intern workflows within administration
- Marketing campaigns for image improvement and introduction on the market
- Initiation, (re-) organization and operation of a customer services department
- Consultancy for implementation of new communication and data processing systems
- Marketing (re-) organization and/or connection of sales force in the field with office staff