Communication training

Especially in today’s world, commu­ni­ca­tion is one of the most important topics, both in society and in business. Our many years of experi­ence in this field can help you to cope with a wide variety of problems or to improve business processes. There are two explicit areas which have to be distin­guished from each other:

1. communication within the company
2. external communication with customers and suppliers

In both areas we offer you various services, which we would like to briefly explain to you in the following:

1. internal company communication

  • In the case of seemingly unsolvable conflicts between two or more employees or even depart­ments, we offer you the possi­bi­lity of media­tion. The aim here is to create a secure frame­work for the parties concerned in which an amicable and above all self-deter­mined conflict resolu­tion can be worked out.
  • Another aspect of internal company commu­ni­ca­tion is employee leadership and motiva­tion. You have certainly often heard of so-called motiva­tion seminars, where someone yells “Tschaka” or something like that. This is not our métier, rather we offer you trainings on the topic of under­stan­ding and partnership commu­ni­ca­tion from human to human.

2. external communication

  • We train your employees in dealing with custo­mers and suppliers at various levels of commu­ni­ca­tion. It is not only about engaging verbally with the respec­tive counter­part but also about the inner attitude and the compre­hen­sive under­stan­ding of all forms of communication.
  • You receive repeatedly complaints from custo­mers who are dissa­tis­fied with your service and above all criti­cize the courtesy or lack of empathy of your employees. We will help you to improve this by training your employees in both language and service attitudes.
  • Your current sales or distri­bu­tion staff is not able to repre­sent the company positively and success­fully. We show your team how it can be convin­cing in appearance as well as in a personal conver­sa­tion. This also includes training on non-verbal commu­ni­ca­tion and body language as well as argumen­ta­tion techniques.

After a training with us your employees will be better equipped to recognize the problems, desires and needs of their respec­tive counter­part and to deal with them in all areas. As a precau­tion we would like to point out that we are not miracle healers and cannot promise you any temporal or even exactly quanti­fiable results in advance.

The various approa­ches to solutions and necessary measures are as diffe­rent as the problems. There­fore, we can only develop an indivi­dual concept together with you and help you to imple­ment it. However, it can also mean that you as an entre­pre­neur or respon­sible person may also have to make changes to the frame­work conditions.