Especially in today’s world, communication is one of the most important topics, both in society and in business. Our many years of experience in this field can help you to cope with a wide variety of problems or to improve business processes. There are two explicit areas which have to be distinguished from each other:
1. communication within the company
2. external communication with customers and suppliers
In both areas we offer you various services, which we would like to briefly explain to you in the following:
1. internal company communication
- In the case of seemingly unsolvable conflicts between two or more employees or even departments, we offer you the possibility of mediation. The aim here is to create a secure framework for the parties concerned in which an amicable and above all self-determined conflict resolution can be worked out.
- Another aspect of internal company communication is employee leadership and motivation. You have certainly often heard of so-called motivation seminars, where someone yells “Tschaka” or something like that. This is not our métier, rather we offer you trainings on the topic of understanding and partnership communication from human to human.
2. external communication
- We train your employees in dealing with customers and suppliers at various levels of communication. It is not only about engaging verbally with the respective counterpart but also about the inner attitude and the comprehensive understanding of all forms of communication.
- You receive repeatedly complaints from customers who are dissatisfied with your service and above all criticize the courtesy or lack of empathy of your employees. We will help you to improve this by training your employees in both language and service attitudes.
- Your current sales or distribution staff is not able to represent the company positively and successfully. We show your team how it can be convincing in appearance as well as in a personal conversation. This also includes training on non-verbal communication and body language as well as argumentation techniques.
After a training with us your employees will be better equipped to recognize the problems, desires and needs of their respective counterpart and to deal with them in all areas. As a precaution we would like to point out that we are not miracle healers and cannot promise you any temporal or even exactly quantifiable results in advance.
The various approaches to solutions and necessary measures are as different as the problems. Therefore, we can only develop an individual concept together with you and help you to implement it. However, it can also mean that you as an entrepreneur or responsible person may also have to make changes to the framework conditions.